Job Summary:
We are seeking a skilled and experienced Language Interpreter fluent in English and Spanish to join our customer support team. The ideal candidate will have a background in
international call centre environments, specifically serving U.S. customers. You will be

responsible for facilitating verbal communication between English-speaking clients and non-
English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and

professionalism at all times.

Key Responsibilities:
• Provide real-time, consecutive or simultaneous interpretation between English and
Spanish during customer calls.
• Assist U.S. customers in resolving queries, issues, or concerns in a courteous and
efficient manner.
• Accurately relay information without adding, omitting, or distorting the meaning.
• Handle confidential and sensitive information with discretion and professionalism.
• Maintain high-quality standards in interpretation, ensuring clarity, tone, and context
are preserved.
• Work closely with team leads and QA to continuously improve communication quality
and customer satisfaction.
• Adhere to call handling metrics, quality benchmarks, and compliance requirements.
• Stay updated with any cultural nuances, terminology, or client-specific information
relevant to interpreting services.

Required Skills & Qualifications:
• Fluency in English and Spanish – spoken

• Minimum 1-2 years of experience in an international call center, preferably dealing
with U.S. customers. This is non Negotiable and cv cant be forwarded if candidate doesnt have International Call Center Voice experience
• Prior experience in Spanish language interpretation is highly preferred.
• Excellent listening, retention, and note-taking skills.
• Strong interpersonal and communication skills, with the ability to maintain a
professional tone.
• Ability to work in a fast-paced, high-pressure environment.
• Basic understanding of cultural sensitivities and appropriate communication
etiquette.
• Familiarity with interpreting platforms, CRM tools, and call center software is an added
advantage.
Should be Ready to work in Company Big Language Solutions in Noida. If candidates are not from Noida or Delhi Ncr we need to make this point clear too

Educational Qualifications:
• Bachelor’s degree in any discipline.