Job title : Italian Language Customer Service Analyst – P4 | Gurugram

Designation: Customer Service Analyst
Location: Gurugram, Haryana
Experience: 3–5 yrs
Qualification: Any Graduation
Shift: Rotational

Job Description :

We are hiring an Italian Language Customer Service Analyst with strong Italian language proficiency at P4 level. The candidate will provide customer support in Italian, handle customer inquiries, resolve service-related issues, and ensure customer satisfaction.

Candidates with Order-to-Cash (OTC) process knowledge will have an added advantage.

Key Responsibilities :

• Handle customer inquiries and provide assistance in Italian.

• Resolve customer issues and service-related concerns.

• Support customers before, during, and after their purchase or use of products and services.

• Analyse and resolve lower-complexity customer problems.

• Maintain positive customer relationships and ensure customer satisfaction.

• Coordinate with internal teams and update supervisors when required.

• Follow operational instructions, processes, and quality standards.

• Work collaboratively as an individual contributor within a team.

Required Skills :

• Italian Language Proficiency – P4 (Mandatory)

• Italian Verbal and Written Communication

• Customer Service

• Customer Query Resolution

• Problem-Solving

Qualifications :

• Any graduate.

• 3–5 years of relevant work experience.

• Expert-level Italian language proficiency at P4.

• Strong customer service and communication skills.

• Ability to analyse and resolve customer issues.

• Willingness to work rotational shifts.