Role/Skill: HRIS Specialist

Location: Chennai

Experience: 10+ years

Band: BPO 3/4/5



Job Description:

HRIS Specialist (Modules: Absence Management, Benefits, Talent Management)

The HRIS Specialist is responsible for the end-to-end support, configuration, governance, and continual

improvement of the Workday platform. This role spans operational support, advanced troubleshooting,

configuration design, release management, and advisory partnership with HRBPs globally, Group Rewards,

HR Shared Services and Payroll.

The incumbent serves as both a technical expert and a functional advisor, ensuring system integrity, data

accuracy, process efficiency and alignment with enterprise standards and templates.


Key Responsibilities

1. Operational Support

L1 Support

• Perform basic troubleshooting

• Support UAT activities.

• Maintain knowledge base documentation including FAQs, QRGs (Quick Reference Guide) and SOPs.

• Provide communication support for system updates and changes.

L2 & L3 Troubleshooting

• Conduct deep triage of complex cross-module Workday issues.

• Perform root cause analysis across configuration, integrations, and user processes.

• Reproduce issues in sandbox environment.

• Implement configuration fixes, data corrections, workarounds, and preventive controls.


2. Workday Configuration & System Build

• Configure and maintain business processes, condition rules, validations, notifications, eligibility

rules, and routing logic.

• Develop and maintain complex calculated fields used for eligibility, reporting, and security.

• Design, update, and troubleshoot reports and dashboards.

• Build and govern EIB templates including validation rules, field mapping, and upload sequencing.


3. Workday Release Management (R1 & R2)

• Review release notes and conduct detailed impact assessments.

• Recommend feature enablement decisions aligned to policy and risk.

• Define regression testing scope and strategy.

• Develop and execute UAT scripts across global stakeholders.

• Coordinate cross-functional testing participation.

• Implement configuration updates related to releases.


4. New Business Unit Onboarding

• Lead requirements discovery and translate into Workday design.

• Support configurations, reporting, and data migration, if applicable.

• Manage testing, cutover, and hypercare.

• Provide change management and training support.


5. Roadmap & Enhancements

• Translate release changes into business impact and adoption plans.

• Prioritize HRIS enhancements based on value, risk, and effort.

• Maintain alignment with enterprise technology strategy.


Other Experience & Competencies

• 10+ years of HR Information systems experience (e.g. Min. 5 years in Workday and PeopleSoft).

• Hands-on configuration experience across Absence, Benefits and Talent Management modules.

• Strong understanding of business process framework, calculated fields, reporting, EIB, and security.

• Experience managing global release cycles and UAT coordination.

• Strong functional HR knowledge, with the ability to understand HR policies and ways of working and

translate them into system configuration.

• Strong stakeholder management supporting global and regional users, with familiarity in managing

country-specific requirements.

• Familiar with multi-country governance standards and cross-country complexities.

• Strong analytical and troubleshooting capabilities.

• Able to quickly grasp new concepts, projects, and system functionalities, and adapt effectively in a

fast-paced environment.



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