HR Operations Team Lead – Bangalore

Location: Bangalore
Experience: 7–10 Years
Band: BPO 4
Job Code: 425282
Shift: US Shift / 24×7 Flexibility Required
Work Environment: Global HR Operations / Shared Services

Job Overview

Ready to take the next step in your HR career? Join a global HR operations team where you can lead 15+ professionals, manage international HR services, and drive operational excellence while working with leading HR technologies.

We are looking for an experienced HR Operations Team Lead with strong team leadership, client management, and HR shared services expertise to oversee global service delivery, manage escalations, and drive continuous process improvement.

Key Responsibilities

Team Leadership and Performance Management

• Lead, mentor, and manage a team of 15+ resources, ensuring productivity, engagement, and professional development.

• Allocate workloads, monitor performance, and ensure operational targets are achieved.

• Conduct performance evaluations, annual ratings, and performance management activities.

• Promote collaboration, accountability, and continuous improvement.

HR Operations and Service Delivery

• Oversee end-to-end service delivery across key HR Operations domains, including:

  • Global Benefits

  • Total Rewards

  • Invoice Processing

  • Wellbeing Benefits

  • Global Mobility

• Ensure accuracy, timeliness, compliance, and adherence to documentation standards.

• Identify process gaps and implement improvements to enhance efficiency and client satisfaction.

Client and Stakeholder Management

• Build and maintain relationships with global clients and internal and external stakeholders.

• Serve as the primary contact for escalations and operational discussions.

• Share regular updates, reports, and performance insights with stakeholders.

• Resolve complex operational issues while ensuring service quality and client expectations are met.

HR Systems and Technology

• Use HR platforms and operational tools such as Workday, Darwin, and ServiceNow to support efficient service delivery.

• Leverage ticketing systems to track requests, manage escalations, and monitor service performance.

• Stay updated on HR technology developments and identify opportunities to improve processes.

Strategic Planning and Continuous Improvement

• Collaborate with leadership to develop and execute service delivery and team development plans.

• Drive initiatives to improve operational efficiency and expand service capabilities.

• Support data-driven decision-making and strengthen service delivery performance.

Required Qualifications and Skills

• Bachelor’s or master’s degree in any discipline.

• 7–10 years of experience in HR Operations or HR Shared Services supporting international geographies.

• Hands-on experience with ServiceNow or similar ticketing tools.

• Strong understanding of HR processes, compliance, and documentation standards.

• Proven experience managing and motivating teams, preferably with 15+ team members.

• Experience in performance management, annual ratings, and employee development.

• Strong client management, stakeholder engagement, and escalation-handling skills.

• Excellent written and spoken English communication skills.

• Strong analytical thinking, problem-solving, decision-making, and attention to detail.

• Ability to manage high volumes of work while maintaining accuracy and meeting deadlines.

• Flexibility to work US shifts, 24×7 rotational shifts, and extended hours as required.

Preferred Technical Knowledge

• Workday

• Darwin

• ServiceNow or similar ticketing platforms

• Global HR Operations and Shared Services processes

Important Eligibility Information

• Former TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are required for employee profile creation.

• Candidates must be willing to work US shifts and support global operations.