Gratitude India

Quick Apply

HR Operations Team Lead

7 - 10 year(s)

India - Bangalore

60000 - 100000 Thousand p.m

Job Description

22 candidate(s) have already applied for this Job. Don't miss out. Apply now

Role: Operations Manager

Timings: US-Type Shift (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Non-Voice

Key Skills:

Management information system (MIS)
Microsoft Excel
Problem Solving
Quality Control
Reporting
Performance Management
Stakeholder Management
workday
people Management
Team Management
Service Delivery Ops
Process Improvement
client management
Invoice processing
HR operations
Strong English Communication Skills
Total Rewards
Good exposure in to escalation management
ServiceNow (SNOW)
Quality Assurance, SLA Adherence & Compliance Management
HR Operations / HR Shared Services
Darwin (Optional) Workday, and ServiceNow is (mandatory)

Hiring: HR Operations Team Lead | Bangalore
Experience: 7–10 Years
CTC: Up to ₹12 LPA
Band: BPO 4
Role Highlights:
• Lead & manage a team of 15+ resources
• Manage global HR Operations / Shared Services
• Oversee Benefits, Total Rewards, Invoice Processing & Global Mobility
• Handle client relationships, escalations & stakeholder communication
• Drive performance management, quality, compliance & process improvements
• Prepare service delivery updates and reports
Must Have:
• 7–10 years in HR Operations / Shared Services
• International geography experience
• ServiceNow or similar ticketing tools
• Workday, Darwin & ServiceNow exposure
• Strong HR process, compliance & documentation knowledge
• Excellent English communication & stakeholder management
• Strong analytical, problem-solving & leadership skills
• Willingness to work 24x7/US shifts
Ex-TCS employees are not eligible.
Apply here: https://myglit.com/lateral/cref/01dd153644
PAN & DOB required for profile creation.

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

Search more jobs

Piyush Rathi

Recruiter - Gratitude India

View Details

Bangalore ,

Followers

Similar Jobs

View All

PTP MDM Team Lead

8 - 15 year(s)

77000 - 88000 Thousand p.m

Gratitude India

Kolkata

BPO

Account Manager

German Language Processor Lead (HRO + German)

8 - 10 year(s)

90000 - 100000 Thousand p.m

Gratitude India

Bangalore

BPO

German Language Expert

Procurement & Administration Specialist

2 - 7 year(s)

70000 - 75000 Thousand p.m

Gratitude India

Kolkata

BPO

Purchase Officer

Mandarin Speaking Specialist - Banking Customer Support

1 - 8 year(s)

70000 - 78000 Thousand p.m

Gratitude India

Bangalore

BPO

Account Manager

HR DELIVERY LEAD - RESOURCING GERMAN LANGUAGE B2./C1

16 - 18 year(s)

150000 - 170000 Thousand p.m

Gratitude India

Bangalore

BPO

Account Manager

Team Leader – International Sales / Retention / Collections

3 - 4 year(s)

65000 - 70833 Thousand p.m

Gratitude India

Gurugram

BPO

Billing Team Lead

Urgent!! Japanese Expert Customer Support International BPO Jobs-Bengaluru

2 - 8 year(s)

55 - 70 Thousand p.m

Gratitude India

Bangalore

Banking / Financial Services / Broking

Japanese Language Expert

Customer Service representative -Mandarin Language

1 - 8 year(s)

70000 - 78000 Thousand p.m

Gratitude India

Bangalore

BPO

Account Manager

Tax Accounting – Senior Process Associate

4 - 9 year(s)

Confidential

Gratitude India

Hyderabad

BPO

Account Manager

RTR English Language Specialist MNC BPO Chennai

3 - 5 year(s)

55 - 75 Thousand p.m

Gratitude India

Chennai

BPO

Analysis & Reporting