HR Operations Team Lead

​Location: Bangalore
​Experience: 7–10 Years
​Shift: US Shift / 24x7
​Qualification: Bachelor's / Master's Degree in Any Discipline

Job Summary

We are looking for an experienced HR Operations Team Lead with 7–10 years of experience in HR Operations or Shared Services supporting international geographies. The ideal candidate should have strong leadership, service delivery, stakeholder management and problem-solving skills, along with hands-on experience in HR systems such as Workday, Darwin and ServiceNow.

The role involves managing a team of 15+ professionals, overseeing global HR operations, ensuring service delivery excellence and driving continuous process improvement.

Key Responsibilities

1. Team Leadership & Management

• Lead, mentor and manage a team of 15+ resources.

• Allocate tasks, monitor productivity and ensure timely delivery.

• Conduct annual performance evaluations and manage employee performance.

• Drive team engagement, professional development and continuous improvement.

2. HR Operations & Service Delivery

• Manage end-to-end HR Operations across international geographies.

• Oversee Global Benefits, Total Rewards, Invoice Processing, Wellbeing Benefits and Global Mobility.

• Ensure operational accuracy, compliance and adherence to documentation standards.

• Manage high-volume operations while maintaining quality and meeting deadlines.

• Identify opportunities for process improvement and operational efficiency.

3. Client & Stakeholder Management

• Manage relationships with global clients and internal and external stakeholders.

• Act as the primary point of contact for escalations and operational discussions.

• Monitor service delivery performance and provide regular updates to stakeholders.

• Resolve complex operational issues and ensure client satisfaction.

4. HR Systems & Process Improvement

• Utilize Workday, Darwin, ServiceNow and other HR Operations systems.

• Manage HR service requests through ticketing platforms.

• Identify process gaps and implement corrective actions.

• Drive automation, quality improvement and operational excellence.

5. Strategic Planning

• Collaborate with senior leadership to develop operational strategies.

• Support team development and service expansion initiatives.

• Align operational performance with business objectives.

Required Skills & Qualifications

• Bachelor's or Master's degree in any discipline.

• 7–10 years of experience in HR Operations or HR Shared Services supporting international geographies.

• Proven experience managing teams of 15+ employees.

• Hands-on experience with ServiceNow or similar ticketing tools.

• Knowledge of Workday, Darwin and other HRO systems.

• Strong understanding of HR processes, compliance and documentation standards.

• Experience in performance management, annual appraisals and team development.

• Excellent client management, stakeholder management and escalation-handling skills.

• Strong analytical, critical-thinking and problem-solving abilities.

• Excellent written and verbal English communication skills.

• Exceptional attention to detail, proofreading and quality control.

• Ability to manage high-volume operations in a fast-paced global environment.

• Willingness to work US shifts, 24x7 rotational shifts and extended hours when required.

Important Notes

• Former TCS employees are not eligible to apply.

• PAN and DOB are mandatory for candidate profile creation.