Job Purpose 

The role incumbent will be responsible for running the customer contact center through our in-house team and the outsourced partner. Role Set up and lead the contact centre operations for voice and non-voice channels. The voice channel will include both inbound and outbound operations. The non-voice channel will include chat, social media, and email. Set up and lead the customer grievance desk Set up end-to-end contact center process in collaboration with all other functions like Operations, Collections, Credit, Sales, etc. Ensure continuous improvement, cost & people efficiency, learning & development of the service delivery officers Manage key contact center relationships – technology and people partners Ensure the highest standards in service delivery resulting in customer satisfaction and delight. Ensure quality assurance, compliance, regulatory and legal obligations are met across all interactions.

Required someone from banking handling contact center profit and loss

Salary- 40-50 Lakhs

depends on the last drawn salary.

Mandatory required Female Candidates