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Group Lead Employee Benefits Operations

10 - 15 year(s)

India - Pune

16 - 17 Thousand p.m

Job Description

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Role: Employee Relations Manager

Timings: Day Shift (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: Human Resources

Key Skills:

Accounts
Finance
client management

Role: Group Lead – Employee Benefits Operations
Location: Pune
Experience: 10 to 12 Years
Band: BPO 5
Salary: up to 17 LPA
Shift: 9 AM - 6 PM IST

Key Responsibilities:
• Spearhead the Employee Benefits Line of business
• Review claims processed by the team for correctness and completeness
• Serve as SPOC for stakeholders addressing inquiries and providing updates
• Guide the team of processors and oversee their performance
• Analyze claims to identify trends, detect potential frauds and areas of Improvements
• Diligently attend to escalation
• Publishing reports to leadership on performance metrices
• Maintain Proper documentation of processes and cross skilling of resources
• Ensure SLA’s & KPI’s are consistently met
• To have Finance & Accounting background (AP/AR)

Work Experience:
~ 10 to 15 years of experience managing Client management in the FnA background/HRO background, claim reimbursements, especially travel claims
25-40 resource (3 -4 Years minimum as a Manager)

Domain:
Accounts Payable/Accounts Receivable Reconciliation
Employee Travel Claims Processing, Reimbursement for India Market

Skills and Qualification:
• Commerce Graduate
minimum education Qualification as CA Inter passed.
• Strong Communication skills
• Analytical and Problem solving bent of mind
• Able to work under pressure to meet timelines
• Able to effectively collaborate
• Customer Centric behavior

Technical Experience
• Experience in MS Office, MS Excel, SAP

PAN and DOB are required for profile creation
Please Apply using this Link
https://www.myglit.com/lateral/cref/a20c99a9a5

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Tolulope Edun

Recruiter - Gratitude India

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Pune ,

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