Company: Accenture

Job Title: German Language (P4) – Customer Service Senior Analyst
JR Number: AIOC-S01670449
Career Level: CL10
Location: Gurgaon (Gurugram)
Experience: 5–8 Years
Qualification: Any Graduation
Salary Range: ₹10–20 LPA
Notice Period: Up to 30 Days
Shift: Rotational Shifts (As per business requirements)
Process: Customer Service – German Language

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud, security, strategy, consulting, technology and operations. With expertise across multiple industries, Accenture helps organizations transform their businesses through innovation and advanced technology.

Job Overview

We are looking for an experienced German Language Customer Service Senior Analyst with excellent German communication skills and strong customer service expertise. The candidate will be responsible for managing customer queries, resolving complex issues and providing end-to-end customer support.

The ideal candidate should have advanced German language proficiency (P4 level), strong problem-solving abilities and the capability to handle customer interactions independently while ensuring high levels of customer satisfaction.

Key Responsibilities

• Provide end-to-end customer service support in German for international customers.

• Handle customer inquiries, complaints and requests through the assigned communication channels.

• Resolve complex customer issues efficiently while ensuring customer satisfaction.

• Analyse customer concerns and provide accurate and timely solutions.

• Maintain professional communication with customers in German and English, wherever required.

• Ensure adherence to process guidelines, service-level agreements (SLAs) and quality standards.

• Coordinate with internal teams and relevant stakeholders to resolve customer issues.

• Maintain accurate records of customer interactions and resolutions.

• Identify recurring issues and recommend process improvements.

• Work independently with minimal supervision and take ownership of assigned responsibilities.

• Support team members and oversee small work efforts whenever required.

Mandatory Skills

• German Language Proficiency – P4 (Mandatory).

• Strong verbal and written communication skills in German.

• Prior experience in international customer service operations.

• Excellent customer handling and problem-solving abilities.

• Ability to manage complex customer queries independently.

• Good interpersonal and stakeholder management skills.

Educational Qualification

• Any Graduate.

Experience Required

• 5–8 years of relevant experience in customer service operations.

• Experience handling German-speaking customers is mandatory.

• International voice or non-voice customer support experience is preferred.

Additional Requirements

• German language proficiency will be evaluated through the applicable language assessment.

• Candidates should be comfortable working in rotational shifts.

• Immediate joiners or candidates with a notice period of up to 30 days preferred.

Work Location: Gurgaon (Gurugram)
Salary: ₹10–20 LPA (Depending on experience, language proficiency and interview performance)