German Language (P4) – Customer Service Analyst

• Manage and process day-to-day sales orders accurately in the system.

• Communicate with commercial and residential customers through calls in German.

• Handle customer inquiries and resolve order-related issues and claims.

• Provide effective solutions to customer concerns and maintain high customer satisfaction.

• Support customers before, during, and after the purchase or use of products and services.

• Analyse and resolve routine customer service problems.

• Coordinate with internal teams to ensure timely resolution of customer issues.

• Follow established processes, guidelines, and instructions while completing daily tasks.

• Work collaboratively with team members and escalate complex issues whenever required.

Mandatory Skills

• German Language Proficiency – P4

• Customer Service

• Customer Support

• Order Management

• Query Resolution

• Customer Relationship Management

• Verbal Communication

Eligibility Criteria

• Any Graduate.

• 3–5 years of relevant work experience.

• Mandatory German language proficiency at P4 level.

• Good verbal and written communication skills in German.

• Experience in customer service, order processing, or customer support is preferred.

• Willingness to work in rotational shifts.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining experience across Strategy & Consulting, Technology, Operations, and Accenture Song, it serves clients across more than 40 industries and over 120 countries.