Location: Gurgaon (Gurugram)

Experience: 3–5 Years
Qualification: Any Graduation
Salary: ₹15 LPA (₹1,25,000 per month equivalent)
Career Level: 11 (CL11)
Mandatory Skill: German Language – P4
Shift: Rotational Shifts

Job Overview

We are looking for a German Language Customer Service Analyst with strong communication skills and customer service experience. The candidate will be responsible for handling customer inquiries, processing sales orders and resolving order-related issues for commercial and residential customers in German.

Key Responsibilities

• Enter and process daily sales orders accurately in the system.

• Communicate with commercial and residential customers in German over calls.

• Handle customer inquiries and resolve order-related claims.

• Provide support before, during and after the purchase or use of products and services.

• Analyse customer issues and provide appropriate solutions.

• Maintain high levels of customer satisfaction.

• Coordinate with internal teams to ensure timely resolution of customer concerns.

• Follow established processes, guidelines and quality standards.

• Work collaboratively with team members and report complex issues to supervisors.

Mandatory Skills

• German Language Proficiency – P4 (Mandatory).

• German verbal and written communication.

• Customer Service / Customer Support.

• Sales Order Processing.

• Order Management.

• Customer Query Resolution.

• Claims and Complaint Handling.

Additional Skills

• Problem-solving and analytical skills.

• Customer relationship management.

• International BPO experience.

• Good communication and coordination skills.

• Ability to work in rotational shifts.

Candidate Requirements

• 3–5 years of relevant experience.

• Any graduation is mandatory.

• German Language P4 proficiency is compulsory.

• Experience in customer service, order management or international voice processes is preferred.

• Willingness to work in rotational shifts.