Job title : German Language Customer Service Analyst – P4 | Sales Order Management | Accenture

Location: Gurugram, Haryana
Experience: 3–5 yrs
Qualification: Any Graduation

Job Summary :

Accenture is hiring a German Language Customer Service Analyst with P4-level German proficiency and experience in customer service, sales order processing, or order management.

The role involves entering daily sales orders into the system, communicating with commercial and residential customers in German, handling order-related claims, resolving customer inquiries, and ensuring a positive customer experience.

Key Responsibilities :

• Process and enter daily sales orders accurately into the system.

• Communicate with commercial and residential customers over calls in German.

• Handle customer inquiries and resolve order-related issues and claims.

• Coordinate with internal commercial teams to ensure smooth order processing.

• Provide customer support before, during, and after product or service purchases.

• Analyse and resolve customer issues within the assigned scope.

• Follow operational procedures and meet service quality standards.

• Work collaboratively with team members and escalate issues when required.

Required Skills :

• German Language Proficiency 

• German Verbal Communication

• Customer Service and Customer Support

• Sales Order Processing

• Order Management and Claims Resolution

Qualifications :

• Any graduate.

• 3–5 years of relevant work experience.

• Mandatory German language proficiency at P4 level.

• Experience in customer service, order management, or sales order processing is relevant.

• Good communication, analytical, and problem-solving skills.

• Willingness to work rotational shifts, if required.