Job Description

We are looking for a highly motivated and fluent French Language Executive to join our team. The ideal candidate should possess excellent French and English communication skills and be capable of handling customer interactions, resolving queries, and providing exceptional customer service to French-speaking clients.

Key Responsibilities

Handle customer interactions and business communications in French and English.

Support French-speaking clients through voice, email and chat channels.

Review, interpret and process customer requests accurately.

Maintain quality and productivity standards.

Understand business processes and follow established procedures.

Resolve customer queries and escalate complex issues when necessary.

Qualifications

Graduate in any discipline preferred.

French proficiency of B1–B2 or above.

Excellent written and spoken French communication skills.

Good English communication skills.

1–5 years of relevant experience preferred.

Strong computer literacy and multitasking abilities.

Willingness to work onsite and rotational night shifts.

Ability to learn new systems and processes quickly.

High level of required language both written and

spoken based on Common European Framework

Reference (CEFR) (Level B2 and higher), ability

to learn quickly, task and system understanding.

Ability to switch between different tasks rapidly,

QA Mastery level from Novice to Effective in all

competencies, computer literate.