Support (F&A) – Manager

Location: Gurgaon
Experience: 12–20 Years
Band: BPO 5
Salary: Up to ₹17 LPA
Job Code: 431445

Role Overview

We are looking for an experienced Finance & Accounting (F&A) Manager to lead end-to-end finance operations across multiple towers, including Procure-to-Pay (P2P/PTP), Order-to-Cash (OTC), Record-to-Report (RTR), Payroll, Project Costing, and Treasury.

The role requires strong financial and operational leadership, client and stakeholder management, governance, compliance, people management, and continuous process improvement. The successful candidate will ensure timely financial close, effective controls, audit readiness, SLA/KPI achievement, and high-quality service delivery across global operations.

Key Responsibilities

Finance Operations Management

• Oversee end-to-end delivery across P2P/PTP, OTC, RTR, Payroll, Project Costing, and Treasury.

• Supervise period-end close, book closure, financial analysis, reconciliations, fixed asset record updates, and other accounting activities.

• Ensure books of accounts are updated accurately and on time.

• Monitor exceptions and ensure timely resolution of operational and financial issues.

• Ensure consistent delivery against agreed SLAs, KPIs, and service commitments.

Financial Close, Audit & Compliance

• Manage monthly and quarterly financial close activities.

• Support statutory and internal audits, tax audits, transfer pricing audits, and regulatory reporting.

• Coordinate with external auditors, consultants, and internal stakeholders.

• Review audit observations and drive timely closure of action items.

• Ensure adherence to corporate governance, internal controls, and SOX compliance.

• Support governance and financial control requirements across the finance function.

Client & Stakeholder Management

• Manage relationships with global stakeholders across countries and business functions.

• Lead periodic client calls, SLA/KPI reviews, governance meetings, and performance discussions.

• Resolve stakeholder queries and support ad hoc reporting requirements.

• Communicate performance trends, risks, escalations, and improvement plans.

• Maintain a strong customer-service orientation and ensure timely responses to business requirements.

People & Performance Management

• Lead, mentor, and develop finance teams across multiple processes.

• Conduct regular one-to-one meetings, team huddles, performance discussions, and coaching sessions.

• Manage team productivity, performance, engagement, and capability development.

• Provide guidance on complex queries and support issue resolution.

• Organize periodic training on accounting policies, procedures, controls, and client-specific requirements.

Process Improvement & Transformation

• Drive process transformation, standardization, and continuous improvement initiatives.

• Identify operational inefficiencies, control gaps, and opportunities for automation.

• Strengthen exception management and root-cause analysis.

• Improve reporting accuracy, turnaround time, productivity, and service quality.

• Support knowledge transfer, process transitions, and business continuity initiatives.

SLA, KPI & Governance Management

• Monitor operational performance against agreed SLAs and KPIs.

• Lead periodic reviews with clients and internal business teams.

• Track exceptions, escalations, service risks, and corrective actions.

• Drive governance meetings and communicate performance outcomes to leadership.

• Ensure compliance with agreed service commitments and operational controls.

Business Continuity & Risk Management

• Support business continuity planning and recovery activities.

• Manage escalations and operational risks effectively.

• Ensure appropriate controls and contingency measures are in place.

• Support transition and knowledge-transfer activities when required.

Required Experience & Qualifications

• 12–20 years of experience in core Finance & Accounting.

• At least 10 years of team-handling experience.

• Strong experience managing multiple F&A processes or finance operations towers.

• Experience in financial close, reconciliations, audit support, governance, and compliance.

• Proven experience in stakeholder management and client-facing operations.

• Strong exposure to SLA/KPI management, performance management, and escalation handling.

• Experience working with multiple ERP systems.

• Experience managing global stakeholders and tight turnaround deadlines.

• CPA, CA, or CWA qualification is desirable.

Core Skills

• Finance & Accounting Operations Management

• Procure-to-Pay (P2P/PTP)

• Order-to-Cash (OTC)

• Record-to-Report (RTR)

• Payroll, Project Costing & Treasury

• Financial Close & Reconciliation

• Audit, Governance & Compliance

• SOX Compliance & Internal Controls

• Client & Stakeholder Management

• People Management & Leadership

• SLA/KPI & Performance Management

• Process Improvement & Transformation

Systems & Tools

• Multiple ERP systems

• MS Excel and financial reporting tools

• MIS and operational dashboards

• Financial close and reconciliation systems

• Audit and compliance reporting tools

Preferred Certifications

• CA / CPA / CWA

• Six Sigma Green Belt

• Relevant finance, accounting, or process-improvement certifications

Key Competencies

• Strong analytical and decision-making skills

• Excellent written and spoken English

• Effective people leadership and team development

• Strong problem-solving and escalation-management skills

• Results-oriented approach

• Process governance and risk awareness

• Ability to manage multiple priorities under tight deadlines

• Customer and stakeholder service orientation

Important Eligibility Information

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are required for profile creation.

• Candidates should have extensive experience in core Finance & Accounting and team management.

• Experience in global stakeholder management, audits, financial close, compliance, and process transformation is highly desirable.