About the role

We are hiring an Employee Data Governance (EDG) Specialist / Subject Matter Expert in Mumbai to give HR support services to onshore employees, with a focus on efficiency and customer service. You will process hire-to-retire HR transactions, work Workday workflows and ServiceNow cases, manage Workday reports and keep employee records clean and accurate. The role suits an HR operations professional with 4 to 8 years of experience, including 4 to 6 years in US and Europe HRO verticals, and expert-level knowledge of Workday and ServiceNow. It is a 100% onsite role on 24x7 shifts.

Key responsibilities

HR transactions and data management

• Process hire-to-retire transactions: employee data management (EDM), HR admin and employee lifecycle events
  
• Process promotions, personal data changes, separations, cost center changes, transfers and compensation changes in the relevant Workday modules
  
• Work Workflow items and ServiceNow cases
  
• Manage the Workday Inbox and filters
  
• Use the Workday sandbox for testing
  
• Validate employee records and data for data hygiene using Workday reports
  

Reporting

• Manage Workday report activities
  
• Prepare and publish weekly and monthly reports
  

Team and improvement

• Coach team members when needed and lead by example
  
• Run effective training sessions
  
• Support pilot transitions
  
• Keep information confidential and work independently to deadlines
  

Required qualifications and experience

• 4 to 8 years of HR operations experience, including 4 to 6 years in US and Europe HRO verticals (must have)
  
• Expert-level Workday and ServiceNow knowledge (must have)
  
• Experience in hire-to-retire HR transactions: EDM, HR admin and employee lifecycle events
  
• Thorough knowledge of processing promotions, personal data changes, separations, cost center changes, transfers and compensation changes in Workday
  
• Expertise in Workday Inbox and filter management
  
• Knowledge of the Workday sandbox for testing
  
• Strong communication, problem-solving and resolution skills
  
• Able to multitask, work independently, work to deadlines and handle pressure
  
• Bachelor’s degree in any discipline, with working knowledge of MS Office
  
• Willing to work 24x7 shifts, from the office only, with extended hours when needed
  

Preferred qualifications

• Workday reporting experience, including data validation for data hygiene
  
• Experience handling a pilot transition
  
• Training delivery experience
  

Job details

Why join

• Work on Workday and ServiceNow for a global HR operations account
  
• Subject matter expert role with coaching and training responsibility
  
• Exposure to US and Europe HR processes
  
• Clear path to team lead and HR operations manager roles