Role/Skill: Delivery Manager-Supply Chain Management

Location: Bangalore

Experience: 9-12 years

Band: BPO 5/6


**Responsibility of / Expectations from the Role**

1. Liaison with client to meet delivery requirements

2. Manages team including recruitment, mentoring, training & attrition

3. Manages process and metrics on a day to day basis

4. Own and improve key KPIs

5. Prepare and present QBR / MBR / leadership decks

6. Drive process excellence & automation

7. Audit readiness & compliance mindset

8. Contract administration to ensure that the day-to-day SCM activities

9. Initiates process controls, quality plans and risk mitigation programs

10. Manage client communications, governance calls, and performance reviews

11. Align operations with business priorities and SLAs

12. Act as a primary point of contact for client


**Must-Have** (Ideally should not be more than 3-5)

1. Sales Order Management Customer Focus


**Good to have**

1. Good SCM domain knowledge


**To check on “Must-have” skills, screening questions, if any:**

1. Do you possess better understanding of Supply Chain functions?

2. Explain the end‑to‑end sales order lifecycle and where most failures typically occur?

3. Do you proficient in Order Entry process?

4. Any Experience of managing Sales order management process

5. How do you ensure consistency in order processing across regions and teams?

6. What KPIs do you track for a Sales Order management team?

7. How do you analyze error trends and define corrective actions?

8. What steps would you take to eliminate recurring unclean orders?

9. How do you upskill a new joiner in order management?

10. How do you plan staffing during month‑end / quarter‑end?

11. How do you handle repeated quality misses despite coaching?

12. How do you convert metrics into actionable improvement plans?

13. How do you present bad performance numbers to leadership or clients?

14. How do you ensure GDPR / data privacy compliance in daily operations?

15. Explain a process improvement initiative you led and its impact.

16. How do you measure success after implementing automation?

17. How do you align business expectations with operational realities?

18. How do you identify and develop future leads?

19. How do you manage underperformance at senior levels?

20. How do you ensure business continuity during disaster?



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