Location: Kolkata

Experience: 8 to 15 yrs

Band: BPO 5

Salary: 16-17 LPA

Job ID: 418075

Shift Timing: 5am to 3pm IST; Should be comfortable with Night Shift & 24x7 Rotational Support.



Responsibilities

▪ Experience in Client Relationship Management – engaging with CFOs, key client stakeholders,

understanding their requirements and Outsourcer’s ability to meet them

▪ Experience of leading large teams, located across multiple cities in India and across the world.

Demonstrated skills of managing span more than 500 FTEs

▪ Experience of Driving Digital Transformation across a portfolio of accounts

▪ Experience of working in large organizations have matrixed structure

▪ Demonstrates a breadth and depth of operational service delivery management expertise, preferably

in an international environment

▪ Experience in managing/supporting transitions of complex HRO projects

▪ Domain expertise across HR domain from Hire-to-Retire (Talent acquisition to employee services,

Payroll, compensation, performance management and learning & development)

▪ Technology Insights – Sound knowledge of latest HR cloud platforms like Workday, SAP

SuccessFactors, ServiceNow, Oracle etc. and automation opportunities in HR Operations

▪ Experience in ERPs and eSourcing / Procurement Tools and Digital technologies

▪ Talent Strategy Alignment, Capability & Skills Mapping, Process Optimization & Governance, Change

Management Support, Workforce Data & Insights


Expectations from the Role:

▪ Accountable for managing service delivery

▪ Responsible for SLA management and customer satisfaction across one or more customers

▪ Ensure and monitors all processes are in place to proactively protect consistent service quality,

through rigorous management of change control and acceptance into service procedures

▪ Metrics and reporting as per the program communication plan

▪ Conduct thorough review of all components in the Project/Program Plan: scope, deliverables, time

frame, and cost

▪ Ensure Quality Management Systems are followed for delivery excellence

▪ Participate in Finance and Technology roadmap discussions with Customer and advise on the best

way forward

▪ Drive transformation programs. Well versed with operational alignment of automation tools and

technologies

▪ Ensure proper communication between onsite, offshore and Customer teams

▪ Help shape and plan and deliver transformation projects

▪ Ensuring delivery of real and tangible transformation through facilitation, analysis, and delivery


Preferred Qualification:

▪ Education: Graduate / Postgraduate in Management Studies (Specialization: Human Resource)

▪ Experience in due diligence, solution identification, feasibility assessment, client visits

▪ Experience of Project Management

▪ Experience in cost estimation and pricing for outsourcing and offshoring of processes

▪ Preferred experience in delivery, transition and/or solution design in BPS



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