Delivery Excellence Partner

Job Code:
423326 Chennai - BPO5/6
423330 Pune - BPO4/5/6
423329 Hyderabad - BPO 6
Mumbai 423318 BPO4/5/6
Nagpur 423328 BPO4/5/6
Noida 423331 BPO4/5/6
Kolkata 423327 BPO4/5/6

Education:
• Minimum 15 years of regular, full-time education (10 + 2 + 3)
• Non-technical graduation and/or masters in finance & accounts stream - MCOM, MBA in Finance, CA/ICWA or Engineering background with proven black belt or transformation expertise in Finance and Accounts processes.

Must Have:
• BPO exposure in process improvement and Quality.
• Lean Six Sigma Green Belt Certified and experience in driving LSS/ Process Improvement projects.

Good-to-Have:
• Black Belt /Master Black Belt certified
• Exposure to finance & Accounting domain on process improvements & quality deployment.
• Experience in RPA /Agentic AI deployments.
• Exposure to CMMi/ISO certifications.

The purpose of the job or role:
• To drive Data driven culture in operation by imparting various quality tools and methodologies trainings.
• To ensure that the best in class client satisfaction rating is achieved by leveraging Delivery Excellence initiatives.
• To facilitate deployment of Quality management system(iQMS) including ISO and CMMi practices.
• To drive business process improvements leveraging Lean Six Sigma.

Primary Responsibilities:
• Conduct Thought leadership workshops and develop continuous improvement roadmap for the associated client accounts.
• Lead & mentor Process Improvement projects leveraging Lean Six Sigma methodologies to deliver targeted Business value and productivity improvements.
• Build and develop competencies on Quality Management Systems, Lean Six Sigma and digital transformation techniques.
• Drive innovation and automation projects to deliver award winning case studies in internal and external forums.
• Drive effective No Surprise framework to ensure process risks are proactively identified and mitigated for the associated client accounts.
• Effectively engage with clients and internal stakeholders to ensure Delivery Excellence Initiatives are effectively deployed and recognized.

Critical Success Factors:
• Excellent communication and presentation skills.
• An eye for detail, analytical and data oriented with logical problem solving approach.
• Client and Stakeholder management skills.
• Influencing Skills.
• Program management skills – soft skills & networking.
• Assertive & self driven with an attitude of challenging the status quo.
• Ambitious or Goal oriented with a will to make it happen.

Education/Certification/Experience Requirements:
• Overall 10+ plus years of work experience with proven expertise in business problem solving and delivering significant business value to the clients and internal stakeholders. Exposure to Service industry is must.
• Should be able to demonstrate experience in practical application of Lean Six Sigma techniques, Automation, etc. Experience in deploying Data analytics, Machine learning, Artificial Intelligence, etc., would be an advantage.
• LSS Green belt must. QMS, Black Belt, Master Black belt, Agile, Digital competencies and PMP certifications would be an advantage.
• Atleast 4 years of experience as Lean Six Sigma or Transformation professional for FAO processes is must.
• Educational Requirements: MCOM, MBA in Finance, CA/ICWA or Engineering background with proven black belt or transformation expertise in FAO processes.
• Shift: Willing to work in all shifts and willing to travel to any location as per client/organization requirements.

Ex TCS Employees can’t apply
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