Role Overview

The L2 Customer Data Management Specialist plays a critical role in managing customer data onboarding, integration, and ongoing maintenance across enterprise systems. The role requires strong analytical skills, attention to detail, and a proactive approach to ensuring data accuracy, integrity, and compliance with customer-defined policies. The individual will work closely with internal teams and customers to manage high-volume data operations while continuously improving processes and quality.

Key Responsibilities
• Manage end-to-end customer data onboarding and integration across enterprise systems.
• Ensure customer data is captured, validated, and maintained accurately in line with defined data policies.
• Handle high-volume and time-sensitive data processing with a strong focus on quality and turnaround time.
• Monitor data accuracy, completeness, and integrity throughout the customer data lifecycle.
• Perform root cause analysis for data issues and implement preventive measures.
• Monitor systems for performance issues and coordinate with support teams for resolution.
• Adhere to SOPs and drive continuous process improvement.
• Leverage automation and AI-enabled tools to optimize data management processes.
• Communicate clearly with internal and external stakeholders.

Required Skills & Qualifications
• Experience in customer data management or enterprise data operations.
• Strong analytical and problem-solving skills.
• Hands-on experience with data management platforms or SaaS environments.
• Understanding of data governance, security, and privacy practices.
• Familiarity with SOP-driven and ticket-based support environments.
• Proficiency in Excel or reporting tools.
• Strong written and verbal communication skills.
• Ownership mindset, attention to detail, and adaptability.

Why Join
Opportunity to work in a global delivery environment with exposure to enterprise-scale data operations, continuous learning, and process optimization initiatives.

Ex TCS Employees can’t apply
PAN and DOB are required for profile creation