We are looking for a Customer Service Executive with excellent communication skills in both English and Punjabi to join our International Voice team. The ideal candidate will have a minimum of 1 year of experience in a similar role and will be responsible for providing top-notch customer service to our clients via phone, email, and chat.

Responsibilities:

• Answer customer inquiries via phone, email, and chat in a timely and professional manner


• Resolve customer complaints and issues by providing accurate and timely solutions


• Escalate complex issues to senior team members as required


• Meet set targets for customer satisfaction, productivity, and quality


• Continuously develop product knowledge and soft skills through training and coaching

Requirements:

• Fluent in both English and Punjabi


• At least 1 year of experience in a customer service role, preferably in an International Voice process


• Willingness to work in rotational shifts


• Graduates in any discipline

We welcome applicants from all over India, but please note that the work location will be Mumbai.