WE'RE HIRING | Customer Service Process Associate – Voice & Webchat

Location: Kolkata
Experience: 1–5 Years
Work Mode: 5 Days Work From Office
Shift: Rotational Shifts (Including Night Shifts)
Week Off: Rotational / Split Week Offs
Role: Team Member

Job Overview

We are looking for customer-focused professionals to join our team as Customer Service Process Associates. The role involves handling customer queries through voice, webchat, email, and back-office support while ensuring excellent customer experience and timely issue resolution.

Key Responsibilities

• Handle inbound and outbound customer calls and webchat interactions.

• Resolve customer queries, complaints, billing, and service-related issues.

• Provide accurate and professional customer support.

• Maintain proper documentation and update customer records.

• Handle multiple customer interactions while meeting quality and productivity targets.

• Follow process guidelines and maintain customer data confidentiality.

Required Skills

• Excellent English communication (Verbal & Written).

• Strong customer service and complaint-handling skills.

• Experience in Voice and/or Non-Voice processes.

• Good active listening, problem-solving, and negotiation skills.

• Ability to multitask and handle customer interactions efficiently.

• Basic computer knowledge and typing skills.

Eligibility Criteria

• Minimum 15 years of regular full-time education preferred.

• Graduates preferred; undergraduates may be considered with relevant experience.

• Willingness to work from office and in rotational/night shifts.

• International customer service experience is an added advantage.

Why Join Us?

• Opportunity to work with an international customer support process.

• Exposure to multiple customer interaction channels.

• Professional learning and career growth opportunities.

Interested in This Opportunity?

Apply now by completing the application questionnaire below. Please ensure all details are accurate for faster application processing.

Application / Questionnaire Link: https://myglit.com/lateral/cref/9c5f6d1333

Take the next step in your career. Apply today!