Role: IID Coordinator (Accounts Payable Analyst – Invoice Dispute Management)

Location: Mumbai

Experience: 4-8 years

Band: BPO 3

Salary: up to 9 LPA

Shift Timing: Willing to work from office in US shift between 5:00 PM IST to 3:00 AM IST (permanent shift).

Education:

 Minimum 15 years of regular, full-time education (10 + 2 + 3)

Skills:

• Excellent interpersonal communication skills and the ability to work effectively with colleagues, suppliers, and customers.

• Experience in Accounts Payable or Invoice Dispute Management (preferred).

• Strong analytical and problem-solving skills with attention to detail.

• Proficiency in ERP systems (SAP and Oracle) and MS Excel.

• Ability to manage multiple disputes and meet deadlines in a fast-paced environment.

Responsibilities:

• Perform end-to-end Accounts Payable functions, including invoice receipt, validation and payment processing.

• Support the Procure-to-Pay (P2P) process from an Accounts Payable perspective using ERP systems.

• Conduct three-way matching between purchase orders, invoices, and goods receipt notes (GRN).

• Identify, raise, and manage invoice disputes related to price variance, quantity mismatch, duplicate invoices, tax issues, and missing documentation.

• Coordinate with vendors and internal stakeholders to resolve invoice discrepancies in a timely manner.

• Request, review, and validate supporting documents such as revised invoices, credit notes, and proof of delivery (POD).

• Track and monitor open and aged disputes, ensuring proper documentation and closure within SLA timelines.

• Maintain strong working relationships and professional rapport with stakeholders and clients to ensure smooth AP operations and timely dispute resolution.

• Maintain accurate records and compliance with internal controls and SOPs.

• Assist with month-end close activities, reconciliations, and reporting related to AP and voice disputes.