Benefits Specialist – Darwin

Location: Mumbai
Experience: 5–10 Years

Position Overview

We are looking for a skilled Benefits Specialist – Darwin with experience in Darwin Benefits Administration, international benefits (non-US), payroll operations, and HR systems. The candidate will be responsible for managing benefits-related incidents, defects, integrations, payroll activities, annual enrollment processes, reporting, and stakeholder coordination.

The ideal candidate should have strong hands-on knowledge of Darwin Box/Benefits Administration, excellent problem-solving abilities, and experience working with international benefits and global stakeholders.

Key Responsibilities

Benefits & Payroll Operations

• Manage incidents and JIRA tickets related to benefits data issues and ensure timely closure.

• Monitor integration failures and coordinate with vendors for resolution.

• Support the Process Manager in Darwin Box to complete payroll activities.

• Review pre- and post-payroll queries and identify discrepancies before data is transferred to the payroll team.

• Ensure accurate and timely processing of benefits and payroll-related activities.

Annual & Ad Hoc Benefits Management

• Manage annual benefits enrollment activities and enrollment windows.

• Review and approve eligible exceptions related to qualifying life events such as marriage and childbirth.

• Maintain and update benefits portal content based on vendor changes, additions, and contact information.

• Support ad hoc benefits-related activities and process requirements.

Reporting & Analysis

• Generate, analyze, and publish benefits reports periodically.

• Ensure accuracy and consistency of benefits data and reports.

• Provide structured reporting and insights to internal stakeholders and clients.

Required Skills & Experience

• Strong experience in International Benefits Administration (Non-US) – Mandatory.

• Hands-on experience with Darwin Benefits Administration / Darwin Box – Preferred.

• Experience in Project Management and defect resolution – Preferred.

• Experience with JIRA and ticket management.

• Strong knowledge of Workday HR.

• Advanced MS Excel skills including VLOOKUP, Pivot Tables, and Data Analysis.

• Strong MS Office skills.

• Excellent critical thinking and problem-solving abilities.

• Strong English communication skills for interacting with international clients, payroll teams, and vendors.

• Experience in benefits administration and payroll workflows.

Preferred Qualifications

• Experience working on pilot processes.

• Experience creating and maintaining process documentation.

• Prior experience managing international/non-US benefits.

• 5–6 years of experience in international benefits and Darwin Box will be an added advantage.

Work Requirements

• 100% Work From Office – No remote option.

• Flexible to work in rotational shifts.

• Comfortable working in a 24x7 delivery model.

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth are required for profile creation.