​Role: Benefits Specialist – Darwin

Location: Mumbai

Experience: 5 to 10 years

Band: BPO 3

Salary: up to 9 LPA

Position Overview:

We are looking for candidates who have 4-10 years of experience in Darwin technologies tool , with strong expertise in international benefits administration (non-US) to manage incidents, defects, and integrations within the Darwin benefits administration platform. The ideal candidate will have exceptional operational knowledge of Darwin (Optional) , strong project management skills, experience in international benefits , and the ability to handle benefits-related queries, payroll processes, and system integrations efficiently.

Key Responsibilities:

 Benefits & Payroll Operations:

o Manage incidents and JIRA tickets related to benefits data issues and track them to closure.

o Monitor integration failures and coordinate with vendors for resolution.

o Support and own the Process Manager in Darwin box to mark payroll completion.

o Review pre- and post-payroll close queries for discrepancies before data flows to the payroll team.

 Annual & Ad hoc Benefits Management:

o Manage annual benefits enrollment windows and approve exceptions for qualified life events (e.g., marriage, childbirth).

o Maintain and update site content on the benefits portal in case of vendor changes, additions, or contact details updates.

 Reporting & Analysis:

o Generate, analyze, and publish benefits reports with key statistics on a periodic basis.

o Ensure accuracy and structured reporting to internal stakeholders and clients.

Required Skills & Experience:

 Darwin benefits administration tool: Strong hands-on experience managing benefits administration and payroll workflows within Darwin box. Optional

 Project Management: Ability to drive defect resolutions, vendor coordination, and process improvements. Preferred (important skill for the job)

 JIRA & Ticket Management: Experience in handling incident tracking tools. Preferred

 Workday & MS Office Skills: Strong knowledge of Workday HR, Excel (VLOOKUP, Pivot Tables, Data Analysis), and MS Office Suite. Mandatory

 Critical Thinking & Problem-Solving: Ability to analyze and resolve complex benefits-related issues. Mandatory

 Stakeholder Communication: Strong English communication skills for engaging with international clients, payroll teams, and vendors. Mandatory

 Experience in International Benefits (non US )- Mandatory

Preferred Qualifications:

 Experience working on pilot processes and creating process documentation.

 Prior experience in international (non-US) benefits administration.

 5-6 years of experience in international benefits and Darwin box

Work Requirements:

 100% Work from Office, No remote option.

 Flexible with Rotational Shifts 24x7 delivery model.