Role/Skill: Team Lead-SCM

Location: Bangalore
Required Skills: Sales Order Management
Experience: 6-8 years
Band: BPO 3/4
Job ID: 407218

Responsibilities of / Expectations from the Role

1. Monitor performance & drive internal reviews with the team
2. Delivery, quality and exception handling should be monitored
3. Ownership of KPI’s to ensure that the day-to-day deliverables are being met
4. Meet the operational, functional, and business objectives required by the contract and provide a profitable interaction
5. Managing the client Relationship
6. Team Handling and Motivation
7. Escalation and resolution handling

Must-Have (Ideally should not be more than 3-5)

1. Sales Order Management, Customer Focus

Good to have

1. Good SCM domain knowledge

To check on “Must-have” skills, screening questions, if any:

1. Do you possess a better understanding of Supply Chain functions?
2. Are you proficient in the Order Entry process?
3. Do you have any Team handling experience?
4. Any experience leading the Sales Order management process?
5. What KPIs do you track for a Sales Order management team?
6. How do you analyse error trends and define corrective actions?
7. What steps would you take to eliminate recurring unclean orders?
8. How do you upskill a new joiner in order management?
9. How do you plan staffing during month‑end / quarter‑end?
10. How do you handle repeated quality misses despite coaching?
11. How do you handle repeated quality misses despite coaching?
12. How do you convert metrics into actionable improvement plans?
13. How do you present bad performance numbers to leadership or clients?
14. How do you ensure GDPR / data privacy compliance in daily operations?
15. Explain a process improvement initiative you led and its impact.

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