# Job Description: International Voice Process – UK Insurance

**Job ID:** 409859\

**Location:** Mumbai\

**Experience:** 1–4 Years\

**Salary:** ₹6–7 LPA\

**Band:** BPO 1/2\

**Shift:** Rotational UK Shifts\

**Notice Period:** Immediate joiners to 30 days\

**Employment Type:** Full-time

## Job Summary

We are looking for customer-focused professionals with experience in the international insurance domain to join our UK Insurance process. Candidates must possess excellent English communication skills and a strong customer service orientation. Experience in UK or US insurance is acceptable; prior experience specifically in UK insurance is not mandatory.

Candidates with chat or email support experience who are comfortable transitioning to an international voice process are also welcome to apply.

## Key Responsibilities

- Handle customer queries through voice calls and provide professional, accurate, and timely resolutions.

- Deliver excellent customer service to existing international insurance customers.

- Support customers with queries related to life insurance, pensions, retirements, and other insurance-related services.

- Communicate effectively with customers using appropriate scripts, canned responses, and approved communication templates.

- Handle customer concerns, requests, and service-related issues while maintaining quality standards.

- Manage a high volume of customer interactions and ensure timely resolution of queries.

- Maintain accurate customer records and update systems in accordance with process guidelines.

- Follow company policies, compliance requirements, and established service procedures.

- Meet defined performance metrics, quality standards, and Service Level Agreements (SLAs).

- Work collaboratively with team members and adapt to changing business requirements.

## Eligibility Criteria

- Graduate in any discipline.

- 1–4 years of relevant work experience.

- Background in the international insurance domain is mandatory.

- Candidates with UK or US insurance experience are eligible.

- Previous experience in UK insurance, particularly in life insurance, pensions, or retirement services, is an added advantage.

- Candidates with international insurance chat or email support experience may apply if they are comfortable working in a voice process.

- Excellent English communication skills are mandatory.

- Strong customer service, interpersonal, and problem-solving skills.

- Ability to work in rotational UK shifts.

- Immediate joiners and candidates with a notice period of up to 30 days are preferred.

## Salary and Benefits

- **Annual CTC:** ₹6–7 LPA

- **Location:** Mumbai

- **Shift:** Rotational UK shifts

## Important Hiring Conditions

- Former TCS employees are not eligible for this position.

- PAN and Date of Birth (DOB) details are required for employee profile creation, subject to applicable data privacy and verification policies.

## Ideal Candidate Profile

The ideal candidate will have international insurance domain experience, excellent spoken and written English, strong customer-handling skills, and the flexibility to work UK shifts. Candidates from UK or US insurance processes with voice, chat, or email support experience are encouraged to apply.