Gratitude India

TRAINER NATIVE THAI IN BANGKOK THAILAND

0 - 1 year(s)

Malaysia - Kedah

Job Description

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Role: Business Development Manager

Timings: Rotational Shifts (Contract To Hire)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Non-Voice

Key Skills:

Communication
Must be fluent in speaking both Mandarin and English

● About the Role:

The responsibility of the Trainer - Train agents on product and process, as and when there are

NHT batches

Skill: Experience in Content Moderation

Responsibilities:

● Train agents on product and process, as and when there are NHT batches

● Monitor contacts and find out areas of opportunity

● Work closely with Ops and Quality team design action plans to plug areas of opportunity

● Responsible for defined training conversion

● Manage retention during training

● Consistent alignment with operations by auditing contacts understanding needs, conducting

refreshers

● Demonstrate innovation in training by carrying floor requirement into classroom training.

● Maintain Data as per training Processes

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Dancan Kazythreesixty

Recruiter - Gratitude India

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Kedah ,

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