Travel Industry : 1 HC

Transportation Industry : 1 HC

Salary : 37,000 THB Max

Rotational Shifts

Immediate Joiner

Role: Process Trainer

**Language Proficiency: English (B2 level)

Location: Bangkok Thailand

● About the Role:

The responsibility of the Trainer - Train agents on product and process, as and when there are

NHT batches

Skill: Experience in Content Moderation

Responsibilities:

● Train agents on product and process, as and when there are NHT batches

● Monitor contacts and find out areas of opportunity

● Work closely with Ops and Quality team design action plans to plug areas of opportunity

● Responsible for defined training conversion

● Manage retention during training

● Consistent alignment with operations by auditing contacts understanding needs, conducting

refreshers

● Demonstrate innovation in training by carrying floor requirement into classroom training.

● Maintain Data as per training Processes

● Must have excellent presentation and communication skills.

● Should be able to drive key performance metrics related to training

● Must be flexible to work in 24X7 environment (night shifts and weekends basis scope)

● Must be flexible to being up skilled on VASS & quality

● Proficient with MS Office

● In absence of NH training, candidate should support in Quality Audits and Feedback

● Should have basic knowledge of process mapping

© 2019 Concentrix Corporation. All rights reserved

Production hours to be given daily in the absence of NH training

· Desired Skills:

• Excellent in oral and written English communication

• Excellent team player

• Analytical skills and display maturity

• Excellent in MS office - excel, power-point and ability to perform MIS

• Exposure to basic call quality tools is preferable

• Demonstrated proficiency in multi-tasking and clearly demonstrated passion for ensuring the

success of Client’s culture of excellence and commitment to quality and customer service.

• Passion for learning and creative problem-solving. Strong knowledge of cultural context in the

user countries supported