Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services

company. We focus on customer engagement and improving business outcomes for over 450 global

clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer

experience management, marketing optimization, digital, consulting, analytics, and back office solutions

in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services;

insurance; healthcare; technology; consumer electronics; media and communications; retail and e-

commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to

learn more.

Responsibilities

● Train agents on product and process, as and when there are NHT batches

● Monitor contacts and find out areas of opportunity

● Work closely with Ops and Quality team design action plans to plug areas of opportunity

● Responsible for defined training conversion

● Manage retention during training

● Consistent alignment with operations by auditing contacts understanding needs, conducting

refreshers

● Demonstrate innovation in training by carrying floor requirement into classroom training.

● Maintain Data as per training Processes

● Must have excellent presentation and communication skills.

● Should be able to drive key performance metrics related to training

● Must be flexible to work in 24X7 environment (night shifts and weekends basis scope)

● Must be flexible to being up-skilled on VASS & quality

● Proficient with MS Office

● In absence of NH training, candidate should support in Quality Audits and Feedback

● Should have basic knowledge of process mapping

● Production hours to be given daily in the absence of NH training

Qualifications

● Bachelor's Degree in related field from a four-year college or university with less than one year

of relevant experience preferred

● Effective communication skills, both written and verbal

● Proficient in Microsoft Office

● Ability to multitask and meet timelines on deliverable

● Detail-oriented

10k-12k salary