Bahasa+B2 English

Operation Hours 6am-4pm Monday- Friday Salary : MYR 3.8k - 4.1k

Minimum Diploma Holder major in IT/Computer or Engineering (with 1 year experiences)

HC:12

The Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use

• Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems • Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products • Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed • Solve problems that are generally unstructured and require extensive use of conceptual thinking skills • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Clarify customer requirements; probe for understanding • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance

• Bachelor’s or Associate’s Degree in a related technical discipline with 1 - 3 years of related technical experience preferred • Achieve and maintain recognized and applicable technical certification(s) • Relevant technical expertise related to the program (i.e. hardware, software, networking, data storage, troubleshooting, repair) • Working knowledge of client technical systems • Courteous with strong customer service orientation • Ability to effectively communicate, both written and verbally • Ability to learn including strong problem-solving skills • Dependable with proficient attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Ability to work as a team member, as well as independently with minimal supervision