 Immediate opportunities for Resource Manager to manage team of resources for CE and EDE .

The resource manager should have handled technical teams earlier in a similar capacity. It’s a

plus if he comes with technical knowledge on some of the MS Technologies like Windows Server

, AD , SharePoint , Service Center etc. Works closely with the MS project manager.

Responsibilities :

 Assigning available employees to projects in accordance with their skillsets, previous experience,

and availability. 

 Monitoring day-to-day project activities and corresponding resourcing. 

 Capacity planning, i.e. making sure that a company’s resources have the capacity to work on

upcoming projects. 

 Monitoring and managing employees’ workload, utilization, and overtime hours. 

 Managing resource conflicts.

 Overcoming resource shortages by means of resource management techniques, reallocating

resources, assigning more staff, etc; informing senior management of any issues related to

inability to meet clients’ needs due to resourcing. 

 Providing MS project managers with support when it comes to resource management issues or

improving resource management processes.  

 Knowing all the current and upcoming projects run in an organization and business development

activities and being able to plan resourcing accordingly.  

 Collaborating with the HR department regarding staff training, compensation and benefit

planning, payroll administration, and hiring new staff for projects.   

 Being familiar with labor laws as well as resource management trends. 

 Documenting processes (e.g. weekly utilization report, etc.). 

 Manage operational and escalation of core services. 

Key Skills required:

 Client Handling Must Have

 Communication Skills Must Have

 Networking a plus

 Windows Server a plus

 VMWare a plus

 AD a plus

Requirement: 

Solution Area: Management

Skills: Service Delivery Manager/ Bi-lingual

Site : KL site

Shifts : Normal Office Hour (but job nature depends on the support company which might require extra hours and weekend)

Salary Range : To Be Discussed