Location - Cyberjaya

Salary - MYR 10k - 18k

Job Title: Senior Manager, Property Operations

Function: Property Operations

Reports to: Associate Director, Asset Management APAC

Location of work: Cyberjaya, Selangor

PURPOSE

The Senior Manager, Property Operations needs to deliver a full scope of property and facilities

management services to all in-country data centre sites. Lead a team of inhouse staffs and

outsource vendors to provide efficient and effective property management services comprising of

both hard and soft services. He / she is an expert in property and facilities management, ensuring

operational practices are perform at the highest level of professionalism, while meeting the

customer’s needs, and ensuring security system achieve 100% uptime.

He / she shall be able to lead problem solving, fault finding and route cause analysis for all

property, facilities and security related issues and acting as the primary interface with the local

vendor partner, customer and BDC management.

RESPONSIBILITIES

• Developing positive relationships with customer. He/she will be the single point of contact for

customer and BDC management to call upon for any property and facilities management matters

under his/her charge.

• Responding to problems and concern that are recurring or of a sensitive nature; enforcing rules and

regulations. Ensure planned preventative and corrective maintenance activities are delivered to plan,

on time and within budget, with particular emphasis on critical maintenance, fire impairment and

EHS policies.

• Recruitment, training, scheduling, and evaluating property maintenance and supporting property

management personnel in handling challenging work matters.

• Must be conversant in property/building upgrading, rectification, repairs and modification works (e.g.

roof water proofing, building repainting, replace raised floor system). Ability to develop scope of

works, call for tender/quotations (i.e. cost negotiation, KPI, terms and conditions), oversee project

work execution including site inspection to ensure good workmanship, review as-built documentation

and formulate maintenance program for your team operations.

• Researching new programs or processes to improve quality/costs of work execution. Developing and

implementing recommendations to position our facilities at their highest and best use.

• Implementation of all required practices mandated by local government regulatory/authorities (e.g.

Code of Practice) to ensure full compliance including interfacing with governmental regulatory

agencies, as necessary, to ensure compliance with various code/building requirements.

REQUIREMENTS

• Minimum professional diploma OR bachelor degree in building science/Building or Facilities

Management or relevant studies. Diploma holder with min. 12 years relevant experience or bachelor

degree with min. 8 years relevant experience. At least 5 years leadership (senior

executive/managerial) role, preferable with good experience in managing security.

• Hands-on on day-to-day operations especially during problem/system trouble shooting.

• Strong formal conduct of operations skills, technical knowledge, personal accountability, and

flawless execution of work activities commensurate with a highly critical environment and associated

expectations for exceptional customer satisfaction and confidence.

• Must willing to operates after office hours and public holiday, 24 x 7 available on-call. Under

emergency situation return to Data Centre to conduct fault investigation.

• Proficient in English through all mediums of communication. Ability to write and review good quality

detailed work scripts, methods of procedure, and standard operating procedures. Prepare monthly

service report and incident report.

• Good knowledge of all laws that govern building management and maintenance, including building

safety, emergency evacuation and environment protection.

• Excellent tenant management relationship skills, ability to effectively respond to complex inquiries or

complaints from customer and management.

• Ability to solve complex problems and provide innovative solutions.

• Has knowledge of financial terms and principles, forecasting, and budget development.

• Proficient in computer applications and software, including commercial computerized maintenance

management systems, work order management system, Microsoft Word, PowerPoint, and Excel.

• Experience in change control management processes has advantages.