**Position Title:** KL Senior Analyst (Native Chinese Speaker)

**Contact:** Including chat and email

- Report assessment results to relevant business stakeholders (quality leads, operations, clients, customer management, and resource unit partners)

- Attend calibration meetings/phone conferences with quality leads, operations, project management, and clients to ensure scoring consistency and best practices

- Participate in internal quality audits (e.g., regularly audit existing processes to identify process controls and efficiencies) aimed at improving overall contact quality and suggesting changes

- Maintain a robust project knowledge base; basic understanding of client products, services, and/or project strategies

- Participate in quality workgroups with business stakeholders (quality leads, operations, clients, customer management, and resource unit partners)

- Meet department productivity requirements (e.g., monitor call volumes, number of assessments per month, etc.)

- Complete phone time to stay abreast of current projects (as applicable)

- Contribute to maintaining forms and legendary documents

- Support management in focusing on reviewing key drivers, metrics, and operational processes (including training) to drive balanced scorecards and profit objectives

- Additional requirements:

  - Bachelor's degree in a relevant field from a four-year university, preferably with less than one year of relevant experience

  - Excellent oral and written communication skills

  - Proficient in feedback and coaching skills

  - Must have the ability to work under pressure

  - Applicants should be proficient in MS Office (PowerPoint, Excel, Word)

  - Driven by self-learning and knowledge enhancement

  - Flexibility to adapt to all shift work as per client requirements

  - Must have the ability to analyze data, trends from effectiveness surveys

**Key Skills:**

- Native Chinese speaker

- Senior quality analyst

- Location: Kuala Lumpur, Malaysia

If you qualify or know someone who meets all the requirements, please let them apply.