Quality Assurance Supervisor  

*Language:* Mandarin and English  

*Specialization:** Customer Service background  

**Target Onboarding Date:** ASAP  

**Salary Range:** 5,500 - 7,000  

**Location:** Georgetown, Penang  

**Type:** Full-time  

**Shift:** Possible 24/7  

**Requirements:**

- Degree in any discipline

- 3 years customer service experience with minimum 2 years training experience

- Minimum 1 year of Quality Analyst experience.

- Fast learner who requires minimal supervision.

- Minimum bi-lingual proficiency, tri-lingual and above is preferred.

- Experience in preparing and presenting written project status reports and executive briefings.

- Phenomenal communication, presentation, and public speaking skills

- Organizational and time management abilities

- Critical thinking, analytical and decision-making abilities.

- People management

*Responsibilities:*

- Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact centre environment.

- Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations.

- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.

- Package, deliver, and at times present key findings and briefings.

- Conduct random evaluations to identify areas of improvement as necessary.

- Conduct regular spot checks of the QAs’ audits and work on their development accordingly.

- Identify training needs by working with operations team and QA.

- Possibly lead business reviews from a Quality perspective

*Help me share with your network apply only if you meet the requirements salary expectation and able to work on shift*