Operations Manager - Native Japanese

Join Our Dynamic Team!

Why Work With Us:

- Exciting Growth Opportunities: Be a key player in our expansion and future success.

- Client-Centric Approach: Build and nurture client relationships in a collaborative environment.

- Continuous Learning: Drive improvements and initiatives while enhancing your own skills.

- Global Exposure: Work with diverse teams and be the go-to person for specific business challenges.

- Supportive Culture: We believe in coaching, mentoring, and empowering our team members.

Responsibilities:

- Client Connection: Foster existing client relationships and set the stage for future growth.

- Communication Excellence: Regularly engage with clients, providing updates and understanding team expectations.

- Problem Solver: Efficiently close audit-related issues and drive continuous process improvements.

- Team Empowerment: Coach and mentor Team Leads for effective team management.

- Talent Management: Lead recruitment, training, and development of leads and managers.

- Performance Dynamics: Segregate and manage team performance while identifying training needs.

- Customer Focus: Timely follow-up on internal customer queries to ensure satisfaction.

- Collaborative Spirit:Work closely with internal teams, contributing to a seamless operational flow.

Requirements:

- Resilience: Ability to thrive under pressure.

- Language Proficiency: Fluent in English (speaking, listening, writing, and reading).

- Educational Background: University/College degree required.

- Language Skills: Advanced proficiency in English.

- Leadership Experience: Minimum 3 years of team management (up to 50HC).

- Industry Exposure: Preferred experience in CS/BPO/Sales/Client relationship or strong communication skills.

- Flexibility: Available for 24/7 work based on client demand (no fixed shift).

- Work-Life Balance: 5 days working, 2 days off per week (depends on operational schedule).

- Global Adventure: Ready to relocate to Malaysia. The employer covers flight ticket expenses for qualified candidates.

How to Embark on this Exciting Journey:

If you are a dynamic professional ready for a thrilling challenge, apply now by sending your application to [daniel.mwai@gratitudeindia.com](mailto:daniel.mwai@gratitudeindia.com). Only apply if you meet the criteria and are eager to embrace this fantastic opportunity!

*Note: Your future career adventure awaits – seize it with us!