Job Description:

The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also

responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

Essential Functions/Core Responsibilities

• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed

• Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for

billable/non-billable hours, forecasting, budgeting, etc.)

• Selecting, training, developing, and managing performance of direct reports and their associates;

including planning and assigning work for staff in accordance with the organization’s policies and

applicable legal requirements

• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics

management reports)

• Create and maximize relationships with client partners