Job Location:- KL Malaysia

Salary:- Negotiable

Education:- Bachelor’s Degree Must.

Shift Timings 24*7 (Rotational Shift)

Role: Trust & Safety Specialist

What you will do:

• You will work with a social media giant to navigate and review online content, build

Internet safety and help protect trust and openness in

• the digital environment. You will review egregious, sensitive and complex content and

enforce decisions based on the community.

• guidelines. You will handle escalations, identify opportunities for process improvements,

and work with cross-functional teams with

• pressing timelines. If you are passionate about advancing the mission of a safer internet

and enabling online creativity and expression,

• you will thrive in this role.

Minimum Qualifications

• 2+ years of professional experience in content moderation

• Mandatory Bachelor’s degree in any field

• Good communication skills

• Understanding of operational and quality metrics

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• Resilience - strong emotional fortitude and resilience in handling potentially sensitive

content

• Critical thinking - the ability to effectively navigate Gray areas, break down complex

problems and develop independent solutions.

• Efficient time management

• Ability to work non-standard hours as required.

• Strong attention to detail and analytical skills

Preferred Qualifications

• Ability to work with multi-functional teams.

• Ability to build strong relationships with cross-functional partners across geographies.

• Ability to deliver results with minimum supervision.

• Conflict management skills

Additional Requirements

• Good verbal and written communication and interpersonal skills. Personnel should have

competency in written and spoken local and English Language.

• Excellent Verbal and Written communication skills

• Proficient with Feedback & Coaching skills

• Must have the ability to work under pressure.

• The applicant should be proficient with MS Office (Powerpoint, Excel, Word)

• Drive for self-learning and knowledge enhancement

• Must have analytical abilities to analyze data, and trends from effectiveness surveys.

• Ability to multi-task and meet timelines on deliverables.

• Detail-oriented