Key Responsibilities:

•    Maintaining a positive, empathetic, and professional attitude toward customers always.

•    Responding promptly to customer inquiries.

•    Communicating with customers through various channels.

•    Acknowledging and resolving customer complaints.

•    Knowing our products inside and out so that you can answer questions.

•    Processing orders, forms, applications, and requests.

•    Keeping records of customer interactions, transactions, comments, and complaints.

•    Communicating and coordinating with colleagues as necessary.

•    Providing feedback on the efficiency of the customer service process.

•    Managing a team of junior customer service representatives.

•    Ensure customer satisfaction and provide professional customer support.

Essential Skills, Knowledge, and Experience:

•     Bachelor’s Degree or at least a Diploma or equivalent in any discipline.

•    Must have Mnndarin Language Proficiency (reading, writing, speaking, and aural comprehension)