We are looking for a Japanese-speaking Customer Support Associate to join our growing customer support team in Cyberjaya, Malaysia. This role involves providing exceptional customer service to Japanese-speaking customers through voice support while ensuring high-quality customer experiences.

This is a full-time onsite opportunity with visa sponsorship available for eligible international candidates.

Key Responsibilities

Customer Support

• Handle inbound customer calls and provide prompt, accurate, and professional assistance.

• Resolve customer inquiries while ensuring a positive customer experience.

• Escalate priority issues according to established procedures.

• Maintain accurate records of customer interactions.

• Keep up to date with process improvements and product updates.

• Perform additional responsibilities assigned by the supervisor.

Service Excellence

• Deliver outstanding customer satisfaction.

• Meet established quality standards and Key Performance Indicators (KPIs).

• Maintain excellent attendance and punctuality.

• Complete scheduled working hours as assigned.

Qualifications

Education & Experience

Candidates must meet one of the following:

• University Graduate (including graduates completing studies in 2026) – No work experience required.

• Vocational College Graduate – Minimum 4–5 years of work experience.

• High School Graduate – Minimum 7–8 years of work experience.

Language Requirements

• Native-level Japanese or JLPT N1 certification.

• Excellent verbal communication skills in Japanese.

• Basic English communication skills for internal communication.

Preferred Qualifications

• Previous customer service or contact center experience.

• Experience supporting Ecommerce customers is an advantage.

• Strong customer service orientation and problem-solving skills.

• Ability to work in a fast-paced environment.

• Willingness to work rotational shifts.

Work Schedule

• Rotational Shifts

• Morning and Afternoon Shifts

• Shift allowance applicable for eligible afternoon shifts

Work Setup

• Full-Time

• Work From Office

• Cyberjaya, Malaysia

Recruitment Process

• Resume Screening

• Japanese Language Assessment (JP LAT)

• Japanese Typing Test

• Operations Interview (1–2 Rounds)

• Job Offer

• Visa Processing (for eligible international candidates)

Benefits

• Visa sponsorship for eligible international candidates.

• One-way flight ticket reimbursement for expatriate hires.

• One week hotel accommodation reimbursement upon relocation.

• Transportation allowance.

• Shift allowance for eligible shifts.

Important Notes

• Only Native Japanese speakers or candidates with JLPT N1 certification are eligible for this role. JLPT N2 certification is not accepted.

• Candidates must complete the Japanese Language Assessment (JP LAT) and Japanese typing test before the interview process.

• Visa sponsorship is available for eligible international candidates. Visa processing typically takes approximately 3–4 months after document submission.