Process Specialist:

Level : JL 3A

Salary : MYR 4k–6k

HR Admin. (HR Generalist, HR Operations, Shared Service  Generalist) SME

3-5 years of experience in HR Administration  (Employee Data Management, Benefit administration, Compensation administration, and Management) processes with at least 2 years in Experience in HR organisations

• Graduate in any stream

• Strong written and verbal communication skills

• Results and deadline-driven

• Ability to work independently and as part of a team

• Minimum 2 year Experience with HR systems and tools such as SuccessFactors, SAP, Workday, etc

• Computer proficiency (MS Office, Word, Excel and Outlook)

• Proficient in Chinese Mandarin and English (Read, Write, Speak)

Good to have

• Experience specific to hire-to-retire data administration for global (US, EMEA, and APAC) clients will be an added advantage.

• Process and support hire-to-retire transactions

• Process and perform quality checks on all HR transactions and Recruitment admin activities.

• Provide assistance in resolving level 2 and 3 questions on all HR transactions and Recruitment admin activities.

• Escalate non-transactional, production-related issues promptly and according to established protocols 

• Participate and contribute towards process transformation and automation.

• Respond to escalated issues from HR professionals and HR managers

• Supports TL in training, daily reviews and escalations resolutions

o Maintain service level agreements