Job Scope:

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  The World's Largest Sports Retailer is recruiting passionate sports people to join our Hotline Customer Service Team!

  
  
  

  We believe people are at the heart of our business, we believe innovation is endless and we believe freedom to decide and act is vital in building a strong workforce.

  
  
  

  Game changers and sports enthusiasts, our doors are wide open for you!

  
  
  

  Job Responsibilities:

  
  


• To engage a personalized service according to customer needs/inquiries and creating a good relationship with new/existing customers


• To give accurate information to customers' inquiries regarding products/services offered by the company


• To communicate with related departments/partners to resolve customer issues promptly


• To be able to provide after-sales service and ability to resolve customer issues according to the company’s policy

What you can expect?

Decathlon offers an inclusive and non-discriminatory work environment, and encourages applications from people with disabilities, of different ethnicity, in addition to recognizing the importance of a multi generational workforce and equality between women and men. If, due to a disability, you need special resources during the recruitment process, please let us know. At Decathlon, we primarily recruit personalities. Join a global organization of people who are connected through Sports Competitive benefits and bonus system Employee discount Be apart of our exclusive Shareholding Program

To be successful in this role:

Strong communication skills in English and Bahasa Malaysia (written and spoken) are essential Minimum qualifications Bachelor’s Degree/Diploma is required. You are at ease with IT tools and love to manage people and projects, functionally(able to use Google spreadsheets is a plus). Able to communicate and work effectively with all levels of the organization Have a strong desire for continuous improvement and eager to learn Enjoy working in a vibrant and agile environment Strong interpersonal skills- someone who is ever ready to engage, listen and the ability to influence Students are encouraged to apply

• To be able to be communicate by interacting from numerous interactions across multiple omnichannel touch points


• To assist in customer with online returns according to the return policy


• To understanding the product warranty terms and conditions and advising customers accordingly


• To process refunds and reimbursements of online orders in a prompt manner


• To be able to handle complaints in a professional manner


• To be able to 


• To have the ability to dictate the gaps in services or any difficult touch points and communicate accordingly to related departments


• To be able to do accurate data entry


• To be able to find solutions to recurring problems


• To be able to process product recall


• To be creative in resolving unique problems faced by customers


• Flexible with the working hours to accommodate for customer delightment


• To be able to maintain composure in highly escalated situations




• You can also Whatsapp us at +601123062671 for more Details