Hiring For Operations Manager - Native Japanese in Kuala Lumpur

Job Description

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  Role: Operations Manager
  
  Location: Cyberjaya
  
  Rotational Shifts
  
  Salary : 15-17k MYR

  
  
  

  Responsibilities:
  
  • Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining
  
  high level of employee and customer satisfaction
  
  • Establishing and managing relationship with stakeholders
  
  • Oversight of team – organizes resources, sets goals, carries out strategy from Executives
  
  and client on a day to day basis; reporting responsibilities
  
  • Responsible for following agreed governance model, escalation & communication plan
  
  • To ensure team members achieve agreed standards in relation to their job assignments.
  
  • To ensure training of new staff on the corporate policy rules to be adhered to
  
  • To ensure that the buddy system is put in place to maintain the operation with minimal
  
  disruption in times of annual leave/sick leave/study leave and daily working hour schedules
  
  • To monitor and document work schedule of staff and absences.
  
  • Build strong partnership with the client by growing and nurturing the existing relationships
  
  to ensure operational cohesion & effective foundation for future growth
  
  • Taking weekly and monthly calls with clients to understand the expectations from the teams
  
  and provided updates
  
  • Ensure that all audit related issues are brought to a close
  
  • Identify and drive continuous improvements and initiatives in process
  
  • Coach & mentor Team lead so that they are able to manage their teams better
  
  • Hiring of leads and managers, training, inductions, employee & client satisfaction scores,
  
  performance Appraisals and attrition management
  
  • Performance management through top Quartile, Middle and Bottom Quartile segregation
  
  and identifying training and coaching needs.
  
  • To ensure that all internal customer queries are followed up on a timely basis
  
  • Collaborate with internal teams.
  
  • To be the Key contact for all problems and queries with specific business assigned.
  
  Requirement:
  
  • Working under the pressure
  
  • Fluency in English (Speaking, listening, writing and reading). working 100% English.
  
  • University/Colleges required.
  
  • English has to be advance
  
  • Experience in managing team (up 50HC) more than 3 years
  
  • Good to have experience in CS/BPO/Sales/Client relationship. Otherwise, candidate has to
  
  be confidence in communication
  
  • Able to 24/7, shift time will follow client demand (No fixed shift)
  
  • Working 5 days, 2 days off per week ( depend on the Ops schedule)