Hiring For IT support Call Center in Kuala Lumpur

• Deliver prompt and thorough responses to inquiries from internal and external customers, primarily received via telephone and written communication.


• Provide remote diagnostics for innovative automated laboratory track systems and instrumentation


• Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements.


• Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues.


• Supports the 24/7 Technical Service telephone line by providing emergency technical assistance during rotations of evening, weekend and holiday on-call coverage.


• Promotes and ensures a culture of privacy and security related to PHI and HIPPA.


• Contributes to team goals and objectives through active participation.


• Promotes Professional Services


• Actively supports areas of empowerment and continuously improves the team processes to create a more efficient work environment


• Attention to detail, superior interpersonal skills and good problem-solving skills


• Troubleshooting hardware and software issues.


• Upgrading systems to enable compatible software on all computers.

IT Technician Requirements:

• Experience working with computer networks and systems maintenance.


• A+, Microsoft or Cisco accreditation advantageous.


• Excellent written and verbal communication skills.


• Proficient doing software installations and upgrades.


• Knowledge of basic security concepts and best practices.

Minimum Qualifications:

Knowledge and Skills

• Four years of recent service experience in the troubleshooting and repair of IT and complex electronic systems preferred.


• Experience servicing medical devices and equipment required.


• Experience servicing robotics systems required.


• Requires a good working knowledge of electronics and electro-mechanical devices (Megatronics), PLCs and pneumatics.


• Knowledge of PC/software/LIS/networking/database management knowledge is highly desired.


• Experience with PC assembly, upgrades and repairs is highly desirable.


• Independent with proven ability to apply scientific principles when troubleshooting customer workflow and/or instrument complaints.


• Must have effective communication and customer service skills including technical writing and the ability to manage complex technical conversations via telephone.


• Demonstrated effective interpersonal skills, organization/prioritization skills and a passion for providing superior service.


• Must have the ability to multi-task and be adaptable to changing business environment(s).


• Proficient PC skills (Microsoft Office package).


• English speaking plus additional foreign language preferred