Hiring For English Speaker Customer Service Executive - (Non-Voice - Chat & Email) in Petaling Jaya

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  Description - 

  
  


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  Responsibilities:

  
  
  

  Execution and Productivity

  
  


• Work towards team and individual goals for key performance indicators, like service-level-agreement ("SLA"), conversion rates, opportunities and pipeline.


• Efficiently follow up on inbound leads from marketing led events, campaigns and assets, from


• Contact Sales with prospects to help uncover opportunities for Sales. This could be through any outbound phone calls and emails.


• Strive for high prospect engagement in order to put them in contact with Sales teams.


• Triage prospective customers based on the express, or uncovered, needs of their business.


• Execute activities or campaigns to nd, contact, and engage prospective customers interested in evaluating Google Cloud products.


• Help prospects get excited and engage with Google Cloud teams to evaluate product offering.


• Strive for high prospect engagement in order to put them in contact with Sales teams.


• Work collaboratively with Sales and Marketing teams and support them in reaching their targets.


• Leverage current partner relationships when supporting customer needs and route leads to


• qualified partners for customized solutions.


• Use Salesforce.com ("SFDC") systems to ensure customer data is accurate and actionable in


• accounts, leads, and opportunities.


• Leverage a Learning Management Solution ("LMS") for training and certification.


• Understand prospects' pain points, gather technical requirements, correlate business needs to available Google Cloud solutions (solution-selling) and build value for next steps in the sales process


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  Knowledge, Use of Tools

  
  


• Phone skills


• "Can do" attitude - resourceful, determined to reach the right point of contact and create opportunities


• Active listening; answers questions asked or acknowledges that they can’t answer the question and explains why not


• Polite and patient with prospective customers


• Able to handle rejection - resilient


• Should not be 'phone allergic' - needs to drive a high volume of outbound calls per day (50 calls).


• Understand Google Cloud ecosystem and the value prop to businesses of different solutions(SaaS, IaaS & PaaS), verticals, sizes, and audiences.


• Understand our internal processes around outreach, rules of engagement, and policies involving spam and mass mailers.


• Use expert knowledge in CRM to ensure accounts, leads, and opportunities are accurate


• Able to process high volume of calls and emails.


• Familiarity with SFDC and how to manage individual and team campaigns.


• Diligently documents customers notes and deal details over the course of a customer's interaction (using SFDC.com) to ensure that clarity on the current and past state of customer interaction is available to all stakeholders at any given point in time.


• Effectively use Google productivity tools, email, telephony, chat and video conference solutions video conference solutions


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  Requirements

  
  


• Bachelor degree in business/marketing (in lieu, min. 2 years of relevant work experience)


• +2 years B2B sales, marketing or business development experience, preferably at a tech


• company/startup


• Excellent communication and presentation skills, both written and verbal, with a proactive and positive approach to tasks


• Objective and analytical approach to decision making


• Performance oriented, confident and proactive individual motivated by sales/activity targets


• Strong work ethic and ability to work with minimal supervision Proven ability to become an expert in new technologies in a short time frame ion


• Ability to assess a prospect's needs and recommend a course of action through the selection of the most effective marketing assets


• A basic understanding of Cloud industry (SaaS, IaaS & PaaS)


• Understanding of local market and local business environment


• Proven experience in selecting marketing assets to source leads and generating sales pipeline


• Proven ability to quickly establish trustworthy relations with prospects to assess their needs

Apply Now Hiring For English Speaker Customer Service Executive - (Non-Voice - Chat & Email) in Petaling Jaya