Gratitude India

Hiring Customer Service Executive-English &Bahasa

2 - 3 year(s)

Malaysia - Kuala Lumpur

Job Description

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Role: Customer Service Executive -Chat

Timings: Rotational Shifts (Contract To Hire)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Chat

Key Skills:

Access Platform

Handle all social media interactions including:
o Helping customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team.
o Engaging customer on our social media properties (contests, content, etc) to drive positive feedback
o Social media monitoring around brand sentiment and reputation
• Moderate the content and engage the members on our community forum.
• Pick up trending issues and report them expeditiously to the team leader.
• Help with social media coverage of events (e.g. Facebook Live) on-ground or remotely.
• Help with ad-hoc projects and tasks (social media & customer care related)
• Edit, proofread, and distribute content in a multi-channel environment

Requirement:
Experience and knowledge of Facebook, Twitter, Instagram, YouTube & LinkedIn.
2. Capable of handling 2 to 3 concurrent chat when doing support.
3. Understanding of Social Media Marketing is a plus point.
4. Ability to work independently and with initiative.
5. Excellent English comprehension and writing skills (SPM or SPTM with at least B grade or Diploma) with at least 2-3 years of experience in customer service in the telecommunications industry preferred.
6. Ability to work rotating shifts (including weekends and public holidays)

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Bukata Dandah

Recruiter - Gratitude India

View Details

Kuala Lumpur ,

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