Location

 Goregaon East – Mumbai – India



Job Summary:

 Organize and oversee the daily Marketing Operations to ensure the business is well-coordinated and performing efficiently as well as effectively

 Maximize efficiency and effectiveness of operations through extensive process analysis and interdepartmental collaboration

 Work closely with stakeholders (Offshore & Onshore) to plan and manage the overall business success strategy

Key Responsibilities:

 Accountable for meeting key business metrics like Productivity, Quality, SLA, etc.

 Defining measures of success of each process and track it to showcase the performance of the overall team.

 Liaise with superior to make decisions for operational activities and set strategic goals

 Collaborate with the leadership team to build an environment of collective responsibility and accountability

 Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives

 Translate business requirements and hypotheses into analyses and insights to aid business decision making

 Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements

 Oversee customer support processes and organize them to enhance customer satisfaction

 Evaluate overall performance by gathering, analyzing, and interpreting data and metrics

 Play a leading role in driving career progression of the team

Requirements and Key Skills:

 Through knowledge of Digital Marketing

 Excellent organizational and leadership abilities

 Outstanding communication and interpersonal skills

 Experience in Project management

Qualifications & Experience

 Bachelor’s degree in Business Administration, Marketing, Computer Science, management information systems, or related discipline, MBA is preferred

 10+ years of overall experience with minimum 3+ years of people management experience

 Experience in handling a large team of members