Job Title: Customer Success Specialist (Mandarin Proficient)

Location: Bayan Lepas, Penang

Salary Range: MYR 2800 to MYR 3300

Job Type: Full-time, Rotational Shift

We are currently seeking a talented individual to join our team as a customer success specialist. The candidate should be proficient in Mandarin, Cantonese, and English.

Responsibilities:

• Provide excellent customer support through various channels (phone, email, chat) in Mandarin.


• Build strong relationships with customers to understand their needs and concerns.


• Assist customers in navigating our products and services, resolving issues, and ensuring satisfaction.


• Collaborate with cross-functional teams to address customer inquiries and escalate issues when necessary.


• Maintain accurate and detailed customer records.

Qualifications:

• Proficiency in reading and writing Chinese characters is mandatory.


• Excellent communication skills in English, both written and verbal.


• Previous experience in customer support or a related field is a plus.


• Strong problem-solving skills and the ability to think on your feet.


• Comfortable working in a rotational shift environment.


• Tech-savvy with the ability to quickly learn and navigate new software.

Benefits:

• Competitive salary within the range of MYR 2800 to MYR 3300.


• Opportunities for career growth and advancement.


• Comprehensive training programs and ongoing support.


• Vibrant and inclusive work culture