Job Details

• Job Title: Customer Success Specialist- Mandarin + English

• Location: One Precinct, Bayan Baru Pulau Pinang

• Shift: 5 working days (Rotational Shift)

• Salary Range: MYR 2700 – MYR 3200

• Languages: English and Mandarin

• Intakes: August 2023 (16th, 21st, 28th, 31st)*

Job Highlights

• Work Life Balance Environment

• Young, energetic, and supportive team!

• Diversified and inclusive culture

• Language and Night Shift Allowance

Your Responsibilities

• Support customers to place online orders with the client.

• Provide timely support to customers through available communication channels (inbound phone calls and email).

• Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.

• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.

• Identify and escalate priority issues through appropriate channels as and when necessary.

• Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.

• Maintains and improves quality of service by sharing suggestions and recommendations.

• Keeps job knowledge and skills up to date by attending training and continuously learning.

• Meets all key performance indicators set by the company and client.

• Adheres to the policies and procedures set by the company and client.

Requirements

• Must be able to speak, read and write in English, and Mandarin

• Minimum of 6 months’ work experience in customer support in any industry.

• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.

• Call center experience is not a ‘must’ but would be a distinct advantage.

• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

• Able to receive continuous feedback and work in a fast-paced working environment.