Job Overview    Assisting customers via E-mail, chat, phone and other channels TBD at a high degree of quality

Responsibilities

    Ensure all communication is handled professionally and promptly but with a human touch across all channels

    Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand

    Meet targets and requirements set by the client and management.

    Appropriate knowledge and information shared by the client and management team.

    Take the extra mile to engage with consumers

Skills    Advanced English level (C1) both written and spoken

    Excellent communication skills both written and spoken

    Contact centre experience of at least 1 year

    Track record of achieving targets

    Problem-solving oriented

    Consumer-oriented mindset

    Great interpersonal skills

    Technology adept

    Familiarity with CRM systems

    Basic IT skills, including using multiple operating systems

    Research skills

    Detail-oriented

    Ability to work well in a team as well as on your own

Site: Georgetown OR Bayan Lepas OR KL

Salary: RM 2800- RM 3300