Customer Success Specialist jobs continue to be on the rise as more businesses are being engaged

through social media platforms. Customer Success Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities of this social media in order to provide customers’ satisfaction with high-quality advertisements and promotions.

Responsibilities:

· Responsible for resolving customer queries in a timely and accurate way through inbound

call, email, or live chat

· Identify customer needs and assist them in using specific features and functionalities in

the client platform

· Follow up with customers to ensure their technical issues are resolved

· Become and remain knowledgeable about client products and community standards

· Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to

improve the support of our community of customers

· Identify inefficiencies in workflows and suggest solutions

Identify inefficiencies in workflows and suggest solutions

· Gather, analyze, and utilize relevant data to develop ways to improve the overall user

experience on the site

· Recognize trends and patterns, and escalate issues outside the company policy to the global

team

Requirements:

· Possess professional customer service skills; solutions mindset, multi-tasking, passion for

customers and the ability to deliver exemplary customer experience.

· Prior working experiences in a customer-oriented product environment, consulting, or operations

role

· Ability to follow processes and collaborate effectively to work in a team

· Excellent written and communication skills in native and English language

· Basic knowledge on Computer operations

Preferred Qualifications:

· Inbound calls, email, and chat support experience as an advantage.

· Have exceptional grammar typing accuracy skills – experience with business communication

· Patience when handling tough cases

· High affinity and cultural awareness of political/social situations regarding the relevant

market/region that will be supported

· Flexible in shifting schedule